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Frequently Asked Questions
Q. “ The film I want to
see”, was
released today, why don’t you have it?
Q. Why did you only have " The film I want to see"
for a week when other films are out for 3 or 4
weeks?
Q. Why can't you
tell me screening times more than a week ahead?
Q.
What does No Free List or No Free Tickets
mean?
Q. Do
you have assigned Seating?
Q. Can I use a
Village or Hoyts pass at your cinema ?
Q. I want to buy a ticket as a gift, can I do that?
Q. Do you have
disabled access?
Q._Do_you_have_Cry_Baby_Sessions
Q._What_is_a_Cry_Baby_Session
Q._Do_you_have_baby_facilities
Q.
I can't get there on a Wednesday, Can I only bring a
baby to these sessions?
Q. Can I
buy my ticket online?
Q. I cannot print my online ticket what do i do?
Q. What is the difference between a Carer Card and a
Companion Card?
STUDENT CONCESSION CARD QUESTIONS
Q.
How do I
get student concession price?
Q. Why won’t you accept my old student card?
Q. Will my
learners permit, drivers license or Medicare card
work as a student concession card?
Q. I’m not from
Sale, will you accept my interstate/ international
student card?
Q. I am a member of a club that offers me discount
tickets ( RACV, National Seniors, Optus, Qantas etc)
why can't I show you my club card and get the
discount?
MA and M ratings
Q.
What’s the difference between M and MA15+ ratings?
Q.
Why can’t a parent just give permission for their
child to see MA15+ rated films?
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Q. “ The film I want
to see”, was
released today, why don’t you have it?
A. Sometimes we simply cannot fit any more films in.
We only have 3 screens and there is usually between
3 and 8 new films released each week.
We keep most new films for 3 or 4 weeks. Just can't
get them all.
Q. Why did you
only have " The film I want to see" for a week when
other films are out for 3 or 4 weeks?
A. Sometimes we have film just for a short season if
there is no customers coming to see it and sometimes
we will squeeze in an asked for film if we have a
small gap between blockbusters.
Q. Why can't you tell me screening times more
than a week ahead?
A. We are rarely 100% sure on what we will be
getting more than a week in advance.
This is due to
films not doing as well as anticipated, or doing
better than anticipated.
Sometimes we can't get
confirmation of a film booking until the Monday and
the film starts on that Thursday.
If you are having
a party or fundraiser, we can generally work out a
time for you.
Q.
What
does No Free List or No Free Tickets mean?
A. This means you cannot use complimentary passes to
that film.
Q. Do you
have assigned Seating?
A.
Yes, we do. If a
session is fairly full, we ask you to sit in your
allocated seat.
Please be aware that some people select specific
seats for various reasons and would like to sit in
their seat even if the cinema seems almost empty.
Q. Can I
use a Village or Hoyts pass at your cinema ?
A.
No. We are an independent cinema and not
affiliated with these cinemas.
Q.
I want to buy a ticket as a gift, can I do that?
A.
Yes,
we have gift cards available. You can
load any amount up to $200. Physical cards are
available at the counter. Online cards are available
via our website
www.salecinema.com.au
Q. Do you have
disabled access?
A. Yes. We have ramps in all cinemas. Wheelchair
spaces in each cinema. Cinema 1 and 2 have hearing
loops. We have a unisex accessibility toilet and
ambulant toilets.
Q. Do you have Cry Baby Sessions?
A. Yes we do. Cry baby sessions are
held on Wednesdays around lunch time. Please check
our ad in Gippsland Times for details (not during school
holidays)
Q. What is a Cry Baby Session?
A. Parents and carers of infants can bring their
baby to these sessions without having to worry about
leaving if their baby gets noisy
Q. Do you have baby facilities?
A. We have a change table in the unisex
accessibility toilet and the unisex parents toilet.
Q. I can't get there on a Wednesday, Can I only bring a baby to
these sessions?
A Babies are welcome to any session, but these allow
for more noise than a regular session.
Q.
Can I buy my tickets online?
A Yes. www.salecinema.com.au
Q. I cannot print my online ticket what do i do?
A. you
can either write down the BOOKING NO# or Present the
same credit card used to buy the ticket and we can
redeem it that way
Q. What is the difference between a Carer Card and a
Companion Card?
A Carer Card is issued to a
carer
playing a critical role supporting others in the
community, including people with a disability or
mental illness, children in foster care, and frail
aged, to recognise and reward the selfless
hard work that they perform to improve the lives of
others. Carers can use the card independently of the
person under their care.
A Companion Card is
issued to a person who is unable to access a venue
or event without attendant care.
Companion card holders have a significant and
permanent disability with a lifelong need for a high
level of support to participate in community events
and activities. The Companion Card allows a person’s
carer free entry into participating venues and
events.
STUDENT CONCESSION CARD QUESTIONS
Q.
How do I get student concession price?
A.
If you are aged between 15 and
18 and at secondary school, you will automatically
get the student price.
If you are over 18 you will need to show a current full time
tertiary/student card.
Q. Why won’t you accept my old student card?
A.
All student cards must be current and dated for the
year.
Showing an old card or a card with no year on it
doesn’t tell us you are currently a student.
Q. Will my
learners permit, drivers license or Medicare card
work as a student concession card?
A.
No. Concessions are for students. These cards do not
show you are a student
Q. I’m not from
Sale, will you accept my interstate/ international
student card?
A.
Yes, so long as it is dated for the current year
Q. I am a member of a club that offers me
discount tickets ( RACV, National Seniors, Optus,
Qantas etc)
why can't I show you my club card and get the
discount?
A.
You have to buy your tickets through the club.
They offer discounts by purchasing bulk tickets that
they either post to you or you print out.
MA and M ratings
Q. What’s the difference between M and MA15+
ratings?
A. If the film is rated M then
there are no restrictions and children are allowed
to purchase their own ticket to see it. The M rating
is only a recommendation.
If the film is
rated MA15+ then children under 15 can only see it
if they are accompanied to the film by a parent or
guardian over 18.
Q. Why can’t a parent just give permission for
their child to see MA15+ rated films?
A.
The film ratings in
Australia are law the same way a child under 18
cannot buy alcohol.
The law states that a child under 15 must be
accompanied to the film by an adult parent or
guardian.
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You haven't answered my question
Please phone the cinema 51
446633 or email us
reyale@dodo.com.au |
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